Rebuilding

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1. Original

An original used Steinway piano is one that has never had any parts replaced since it was manufactured. Typically, these are less than 20 years old.

2. Heirloom Collection

Steinway Heirloom Collection pianos are available through authorized Steinway dealers. Each Heirloom carries the same 5-year warranty as a new Steinway, has genuine Steinway parts, and is distinguished by a medallion on the inner-rim and a Certificate of Authenticity.

3. Shell

A used Steinway piano that has never been restored. Typically, the piano is not in playing condition. The piano has been neglected, damaged or compromised, and has had no annual maintenance for an extended period of time.

4. Repaired

This is a Steinway that has had parts repaired over time without replacing any major components. The piano has been maintained and is still capable of being played daily, but major parts will likely need replacing in the future.

5. Rebuilt

A rebuilt Steinway is a piano in which all the components have been rebuilt to its original condition. Some major components commonly rebuilt are the soundboard, bridges, and action parts, as well as the case.

6. “Franken-Steinway”

A Franken-Steinway is a used Steinway piano that has had one or more parts replaced with non-Steinway parts. It was a Steinway piano, but now it isn’t.

7. Factory Restoration

A Steinway piano that was restored by the Steinway Restoration Center in New York City and had the original parts replaced with genuine Steinway parts.